Refund policy

Returns

Every personalized item is made specifically for you, so please review your details carefully at checkout and again during any approval step we send you.

Returns must be requested within 30 days of delivery.

If we made a mistake — your item doesn't match what you approved, or it arrives damaged or defective — we'll arrange a replacement at no cost to you. If a replacement isn't possible, we'll issue a full refund, and we'll cover return shipping.

Orders with a proof

For personalized orders where we email you a proof before we make your item, you can cancel for a full refund anytime before you approve your proof. Just reply to the proof email or write to support@otzzy.com. Once you approve your proof, we start making your item, and the return terms below apply.

Handwritten recipe boards

If your finished board doesn’t look like the handwriting on the card you sent, we’ll remake it at no cost to you.

If the personalization details you submitted contained an error — a misspelled name, the wrong text or image, and so on — and we made the item exactly as approved, we're happy to offer a refund, minus a 15% restocking fee to cover materials and production. In this case, you're responsible for return shipping costs.

Shipping a Return

Email support@otzzy.com and we'll send you the return address.

When return shipping is the customer's responsibility (see above), note that shipping costs are non-refundable — if a refund is issued, the cost of return shipping will be deducted from it.