Refund Policy

Returns

Every board is handcrafted to order and made specifically for you. Because each piece is personalized, we're unable to accept returns due to a change of mind or buyer's remorse.

However, if we make a mistake — the handwriting looks wrong, the board arrives damaged, or we got something incorrect — we will remake it or refund you in full. No return shipping required. No hassle. That's our promise.

To report an issue, contact us within 30 days of delivery with a photo and your order number and we'll make it right immediately.


Shipping

If your board arrives damaged or we made an error, we cover everything — a replacement will be made and shipped to you at no cost.

For any issues or questions, email us at support@otzzy.com with your order number and a photo, and we'll take care of it right away.