Returns

Return Policy Quality Guarantee

We do offer a 100% Customer Satisfaction Guarantee and stand behind the quality of our products. Any defects or errors on our part will result in a replacement at no charge. We offer a 30-day refund policy; simply visit our refund policy page for complete details. However, please note that some of our products are made-to-order, may be personalized, and are not eligible for refunds. In the rare situation where the order for these items arrives defective, we'll arrange for a replacement to be made and shipped to you. If a replacement is not possible, we may be able to refund only if the item(s) are free from scratches, blemishes, sizing or alterations, and without signs of wear or tear, and do not have personalization added to the item(s). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you have any additional questions that have not been addressed in our FAQ. Please contact us at support@otzzy.com, and we will get back to you as soon as possible