Returns

Return Policy Quality Guarantee

We do offer 100 % Customer Satisfaction Guarantee and stand behind the quality of our products. Any defects or errors on our part will result in a replacement at no charge. We offer a 30 day refund policy, simply visit our refund policy page for complete details. However, please note, some of our products our made-to-order and maybe personalized and may not be refunded. In the rare situation where the order for these items arrives defective, we'll arrange for a replacement to be made and shipped to you. If a replacement is not possible, we maybe able to refund only if the item(s) are free from scratches, blemishes, sizing or alterations, and without signs of wear or tear and does not have personalization added to the item(s). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you have any additional questions that have not been addressed in our FAQ. Please contact us at support@otzzy.com and we will get back to you as soon as possible